Frequently Asked Questions About Refurbished Tech
Have a question about refurbished tech? We've got you covered! If you don’t see your question, reach out to our customer service team here.
What is a refurbished phone?
A refurbished phone is basically a pre-owned device that’s been returned to the manufacturer or retailer- maybe because of a defect, a few scratches, or just an upgrade.
We give it a full check-up, fix any issues, and test it to make sure it meets quality standards before it goes back on sale. The best part? You get reliable performance without paying full price.
How long do refurbished phones last?
Refurbished phones can last just as long as new ones. How long they stick around depends on how you use and care for them.
Treat your device right, follow a few battery and software tips, and your refurbished phone can stay reliable and fully functional for years.
Which is better, a refurbished or used phone?
Refurbished phones are a smarter choice than just buying used - especially when they come from a trusted company like TPO. Every device gets a full round of testing and restoration, and all our phones come with a 12-month warranty for real peace of mind.
Used phones? Often sold as-is, which can hide issues like worn-out batteries. Going refurbished with us means you get a reliable device and protection for your investment.
What to expect when buying a refurbished phone?
When buying a refurbished phone, it helps to know what you’re getting in terms of quality, performance, and condition. At TPO, we make it simple with four grades to suit different needs:
Good
Shows noticeable signs of use - light scuffs or cosmetic blemishes. Fully functional and tested, this is a solid choice if you’re on a budget. Pop on a case and screen protector, and it’ll look even sharper.
Excellent
Minor signs of use like tiny scratches or marks, but still in great condition with at least 80% battery health. As with all our devices, it goes through rigorous testing to ensure it works perfectly.
Pristine
Looks and feels brand new with no visible flaws. With a minimum 80% battery capacity, it’s a smart way to save money, enjoy the latest device, and help the planet — all without compromising on quality.
When you buy a refurbished phone from TPO, you can expect a carefully inspected, tested, and graded device that fits your budget and needs - no surprises, just a great phone.